Does True Fortune Casino offer 24/7 customer support?

Yes, the platform provides round-the-clock customer support via live chat, meaning UK players can get assistance at any time of day or night, including weekends and public holidays.

How do I contact the support team if I have a withdrawal problem?

For withdrawal-related issues, the fastest resolution typically comes through the live chat feature, which can be accessed directly from the casino website at any time.

Is phone support available for UK players at this casino?

At the time of this review, telephone support is not available. The live chat feature is the recommended alternative.

How long does KYC verification take at True Fortune Casino?

Know Your Customer verification typically completes within 24 to 48 hours once all required documents have been successfully submitted.

What responsible gambling tools are available to UK players?

A comprehensive suite of responsible gambling tools is accessible directly from the player account dashboard, covering deposit limits, loss limits, session time limits, cooling-off periods, and full self-exclusion options.

Privacy Policy

Last Updated: 2026

Bibbers.co.uk ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at bibbers.co.uk (the "Site").

Information We Collect

We may collect information about you in a variety of ways. The information we may collect on the Site includes:

Personal Data: Name, email address, and other contact information you voluntarily provide
Technical Data: IP address, browser type, operating system, and device information
Usage Data: Pages visited, links clicked, time spent on the Site, and referral sources
Cookies: Information stored through cookies and similar tracking technologies

How We Use Information

We use the information we collect for the following purposes:

To operate, maintain, and improve the Site and our services
To process affiliate tracking and commission calculations
To conduct analytics and understand user behaviour and preferences
To personalise your experience and deliver targeted content
To comply with legal obligations and prevent fraud
To communicate with you regarding updates or promotional offers (with your consent)

Cookie Policy

Our Site uses cookies and similar tracking technologies to enhance your experience. Cookies we may use include:

Essential Cookies: Required for Site functionality
Analytics Cookies: Track user behaviour for performance improvement
Affiliate Cookies: Monitor referrals and commission tracking
Marketing Cookies: Deliver personalised advertising and content

You can control cookie preferences through your browser settings. Most browsers allow you to refuse cookies or alert you when cookies are being sent. Please note that disabling cookies may affect Site functionality.

Third-Party Links

Our Site contains links to external casino websites and affiliate partners. We are not responsible for the privacy practices, content, or policies of third-party sites. We strongly encourage you to review the privacy policies of any casino or external website before providing personal information or engaging in gambling activities. Your use of third-party sites is at your own risk and subject to their terms and conditions.

Your Rights

Under UK and EU data protection laws (including the UK GDPR and Data Protection Act 2018), you have the following rights:

Right of access to your personal data
Right to rectification of inaccurate data
Right to erasure ("right to be forgotten")
Right to restrict processing
Right to data portability
Right to object to processing
Rights related to automated decision-making

If you are a US resident, you may have additional rights under applicable privacy laws. To exercise any of these rights, please contact us using the details below.

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by law. Affiliate tracking data is typically retained for the duration necessary to calculate and process commissions. You may request deletion of your personal data at any time, subject to legal obligations and legitimate business interests.

Contact Us

If you have questions about this Privacy Policy, wish to exercise your rights, or have concerns about how we handle your data, please contact us at:

Email: privacy@bibbers.co.uk

We will respond to your inquiry within 30 days or as required by applicable law.